Support
We reply within 2 business days
Something broken, a workout that doesn't make sense, or an idea for the app? Email liftr.app@yahoo.com and a real person will read it. It helps if you include your iPhone model, your iOS version, and the app version from Settings.
The room scan
- How does it work? You photograph your space and Liftr identifies the objects you can train with — something to lift, something to anchor against, something to sit or press on. Only the photo you deliberately scan is sent for analysis.
- It didn't find my stuff. Try again with more of the room in frame and the objects clearly visible and unobstructed. You can also add items by hand from your gym.
- Do I need equipment? No. Liftr is built around what's already in the room. If you do own equipment, it uses that too.
- Are the weights accurate? They're estimates. Treat them as a starting point, and check anything you lift, hang from or stand on is stable before you use it.
Your plan and workouts
- Change your plan. Your goal, experience and training days are all editable in Settings, and the plan rebuilds around them.
- Swap an exercise. Open the exercise during a workout and pick a replacement — Liftr only suggests moves your items support.
- Nothing is saving. Workout history lives on your device. If it's missing after a reinstall, restore from an encrypted device backup; without one it can't be recovered.
Subscriptions
- Is Liftr free? The app is free to download. Full access needs a subscription, which you can start once you finish setting up your plan.
- Free trial. The yearly plan starts with 3 days free. Cancel at least 24 hours before the trial ends and you won't be charged; otherwise it rolls into a paid year at the price shown in the app.
- Cancel. Subscriptions are billed by Apple, so cancel on your device: Settings → your name → Subscriptions → Liftr → Cancel. Access continues until the current period ends.
- Restore a purchase. Settings → Restore purchases, signed in with the Apple Account you bought it on.
- Refunds. Handled by Apple at reportaproblem.apple.com.
Your data
- Delete everything. Settings → Delete my data clears what's on your device and the records held against your account. You can also email us and we'll do it.
- Permissions. Revoke camera or Apple Health access any time in iOS Settings. The app keeps working; the scan and the pre-filled plan just won't be available.
- What we collect. See the privacy policy.